Google is being inundated with complaints about its Nexus One phone.
The touchscreen smartphone was launched on 5 January and can be bought directly from Google and used on almost any phone network.
But confusion over who should answer customer queries has led many to file complaints on support forums.
Many people are unhappy with Google only responding to questions by e-mail and are calling for it to set up phone-based support.
Americans can buy the Nexus One directly from Google for $529 (£331) or on a contract with T-Mobile for $179 (£112). In the UK the phone will be available via Vodafone but prices and launch dates have yet to be released.
The support forums that Google has set up for the Nexus One are filling up with complaints from many of the first to buy the phone who need help.
The top query, with more than 500 responses, is about how much people should pay for the phone and whether existing customers of T-Mobile can get the device at a reduced rate. Only new customers of T-Mobile will be able to pay $179.
Almost 500 people have logged problems with the Nexus One’s support for 3G wireless networks. Others reported bugs when synchronising contacts or getting the handset to work with existing Google accounts.
Source: BBC Tech News
