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QBS PC Help Privacy Statement

QBS PC Help Data Privacy Statement Overview

QBS PC Help is determined to protect the privacy and security of all our site visitors. And we recognize the need to respect and protect any information that is collected or disclosed to us (called Personal Information, which is explained below).

This Privacy Statement will explain how we use your Personal Information during and after your site visit(s).

Our Privacy Statement contains many of the requirements of two European privacy laws. The General Data Protection Regulation (GDPR) and the ePrivacy Directive as well as any equivalent UK Data Protection Laws. These laws apply to end users in the European Economic Area and the UK. The EEA comprises the Member States and also Iceland, Liechtenstein and Norway.

General Terms

This Privacy Statement in conjunction with our Cookie Policy makes up our commitment to protecting any personal information we have about our website visitors.

When and How We Collect Data

The QBS PC Help website contains hyperlinks to websites operated by third parties. For example, we use Google Adsense to personalise your advertising experience and with Google Analytics we analyse data about your site visits so we can better optimise our site for your benefit. Of course, Google has their own privacy policy and we strongly suggest you review it yourself.

When you complete and submit an online form, such as the 'How to Contact Us' form, we will collect personal information such as your name, email address and the message you send us. We will also collect information when you sign up for our newsletter, buy our e-book or sign up for our blog. We will also see how you use QBS PC Help, such as when you enter our site and how long you stay before leaving it. We also collect online identifiers such as IP addresses, which are numbers that can uniquely identify a specific PC connected to the Internet.

When you give your consent, by clicking the Accept button on our consent notice, we will use your personal data for the personalisation of ads. And cookies may be used by Google for both personal and non-personalised advertising.

A brief review of Cookies and how we use them

Cookies are small pieces of information that any website can send to your PC's hard drive as you view the site. QBS PC Help and Google use cookies for several different reasons.

1. Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, filling in forms or signing up for our services. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

2. Performance Cookies

Performance Cookies allow us to count the number of visits and traffic sources, so we can measure and improve our site performance. They also help us to know which pages are the most and least popular and see how visitors move around our site. The information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor how our site is performing.

3. Functional Cookies

These cookies enable our website to provide enhanced functionality and personalisation. They may be set by Google whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

4. Targeting Cookies

These cookies may be set by Google and could be used to build a profile of your interests and show you relevant ads on other sites that you might decide to visit.

More details about Advertising and its uses

Our website does show Google advertising to all our site visitors and a certain amount of this advertising is targeted to each individual. This is called Personalised Advertising and usually provides an improved experience for everyone. This also keeps our website and the services you use completely free of charge. Even though this is called Personalised advertising we do not collect any of your personal information at all.

Cookies or mobile identifiers are used in the provision of personalised and non-personalised advertisements served by Google.

If you have already opted out of this type of advertising by using our consent form displayed when you enter our site, this does not mean that advertising will no longer be shown. It just means that the advertising you see will not be customised especially for you.

To find out even more about this please visit Google's Privacy policy and your rights under European law.

When you click on advertisements or links on our site you will leave QBS PC Help and probably go to another site which is outside our control. So when an advertisement or a hyperlink is placed on our site we are not endorsing that advertiser or other site's product or service. We have no control over their privacy statements and our own Privacy Statement does not apply to these other companies' sites or content. We strongly advise you that you read their privacy statements before you register with them and submit any personal information.

Your Rights under European and UK Laws

1. right of access
2. right to rectification and erasure
3. right to restrict processing
4. right to data portability
5. right to object
6. rights about automated decision-making and profiling.

Even more detail about the Data you provide to us

When you participate in, access, purchase or sign up for any of our services, activities or online content, such as our Easy PC Guide eBook, blog and newsletter, we receive personal information about you. This can consist of information such as your name and email address, as well as information collected about your use of our services.

We may use the information you share with us and the information we collect through your use of our site in the ways described below.

The PC Tips Newsletter We will use the details you have shared to send you the PC Tips Newsletter to which you have subscribed. We will not add them to any marketing lists unless you have consented to this. We will provide a way for you to unsubscribe from every newsletter we send to you. The details you share with us for a newsletter subscription will never be shared with a third party.

The Easy PC Guide e-book We will use the details you have shared to let you download your copy of the Easy PC Repair Guide once payment via PayPal is completed. Details you share with us for e-book purchases will never be shared with a third party.

The QBS Blog We will use the details you have shared, typically your name and email address, to sign you up for a Blog membership. Details you share with us for Blog membership will never be shared with a third party.

Changes to this Privacy Policy

We may make changes to this Privacy Policy from time to time. Without your express consent, we will not reduce your personal rights in any way. We will always indicate the date when the last changes were published. If changes are significant, we will provide a prominent notice displaying these changes. And if we have your email address we may email you to explain the changes to our Privacy Policy.

Our Privacy Policy was last updated on 22nd May 2023.