Solve Your PC Problems

Take a look through our extensive database and you will no doubt find solutions to most of your Windows PC problems.

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Key Windows Support Bulletins & their reference numbers

Windows 7

How to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and repair startup issues in Windows Vista and Windows 7 (927392)

The update is not installed successfully, you receive a message, and the computer restarts when you try to install an update in Windows Vista and Windows 7 (KB949358)

Windows Vista

The update is not installed successfully, you receive a message, and the computer restarts when you try to install an update in Windows Vista and Windows 7 (KB949358)

Vulnerability in Windows Vista Firewall Could Allow Information Disclosure (935807)

Error message when you use Windows Media Center to burn a CD or a DVD from a folder that represents the root of a drive in Windows Vista: "An error has occurred in burning the CD/DVD" (952983)

After you install a device or update a driver for a device, Windows Vista may not start (927525)

You may experience problems after you resume a Windows Vista-based computer from sleep or from hibernation (929734)

You cannot configure Windows Mail to use a Web-based (https) e-mail account in Windows Vista (926374)

The Microsoft Windows Malicious Software Removal Tool helps remove specific, prevalent malicious software from computers that are running Windows Vista, Windows Server 2003, Windows XP, or Windows 2000 (890830)

Problems with the network, hard disk drive, or storage drivers cause a program to stop unexpectedly in Windows Vista (937097)

Error message when you reinsert an SD card into a Windows Vista-based computer: "There might be a problem with some files on this device or disc" (937651)

How to troubleshoot definition update issues for Windows Defender running under Vista or XP (918355)

The hybrid sleep feature and the hibernation feature in Windows Vista may become unavailable after you use the Disk Cleanup Tool (928897)

Error message when you try to install Adobe Reader 8 on a Windows Vista-based computer: "The Temp folder is on a drive that is full or is inaccessible" (936645)

How to start the Program Compatibility Wizard in Windows Vista (555917)

Error message when you try to play the World of Warcraft game in Windows Vista: "Display driver stopped responding" (936653)

Music continues to play after you exit Windows Media Player 11 if the Windows Media Player gadget for Windows SideShow is running on a Windows Vista-based computer (936706)

The Help and Support feature stops working when Dreamweaver is configured as the default XML editor on a Windows Vista-based computer (937491)

You cannot play media files that you purchased from the iTunes Music Store after you upgrade to Windows Vista (936649)

You receive an error message when you try to install or to use Apple iTunes software on a Windows Vista-based computer (936648)

The startup sound is not played correctly when you start Windows XP or Windows Vista (321735)

Video performance may suddenly be reduced when certain Windows elements overlap the video window in Windows Vista (932782)

You randomly receive a "Stop 0000000xA" error in Storport.sys when you start Windows Vista (930261)

How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista (936212)

When you start a Windows Vista-based computer, the arrangement of Windows Vista Sidebar gadgets changes, or some gadgets do not appear (930277)

How to resolve a Windows Genuine Advantage product key or volume license key validation issue (932300)

Windows XP

How to troubleshoot an unsuccessful installation of Windows XP Service Pack 3 (950718)

How to recover from a corrupted registry that prevents Windows XP from starting (307545)

The Microsoft Windows Malicious Software Removal Tool helps remove specific, prevalent malicious software from computers that are running Windows Vista, Windows Server 2003, Windows XP, or Windows 2000 (890830)

How to back up and to restore Outlook Express data (270670)

Troubleshooting Internet Connection Sharing in Windows XP (308006)

Resources for Troubleshooting Internet Connection Sharing in Windows XP (308021)

How to troubleshoot missing network connections icons in Windows Server 2003 and in Windows XP (825826)

How to configure file sharing in Windows XP (304040)

System Restore Tool Displays a Blank Calendar in Windows XP (313853)

How to start the System Restore tool at a command prompt in Windows XP (304449)

The Registry Keys and Values for the System Restore Utility (295659)

Troubleshoot Windows XP Problems During Installation (310064)

Windows XP restarts unexpectedly or restarts when you shut down the computer (320299)

How to perform advanced clean-boot troubleshooting in Windows XP (316434)

Windows XP Computer does not shut down properly if Selective Suspend is enabled (315664)

Resources to help troubleshoot shutdown problems in Windows XP (308029)

Create a Multiple-Boot System in Windows XP (306559)

How to edit the Boot.ini file in Windows XP (289022)

Use the Roll Back Driver Feature in Windows XP (283657)

How To Create a Boot Disk for an NTFS or FAT Partition in Windows XP (305595)

Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe) (310747)

How To Move the Paging File in Windows XP (307886)

How to change the logon window and the shutdown preferences in Windows XP (291559)

How to log on to Windows XP if you forget your password or your password expires (321305)

How to use Windows Program Compatibility mode in Windows XP (292533)

The Windows Genuine Advantage (WGA) validation check process does not complete when you try to validate your copy of Windows XP or Windows 2000 Professional (905226)

Redirect My Documents to the home directory or elsewhere (232692)

How to resolve a Windows Genuine Advantage product key or volume license key validation issue (932300)

Windows 2000

How to troubleshoot shutdown problems in Windows 2000 (315409)

Windows 2000 Does Not Shut Down Correctly with Adaptec Easy CD Creator 4.0 or Earlier Installed (285461)

Troubleshooting Advanced Power Management in Windows 2000(242495)

No Desktop or Blank Desktop After Logging On to Windows 2000 (256194)

Windows 98 and ME

Problems Shutting Down Windows 98 Second Edition (238096)

Troubleshooting Windows 98 Start Up Problems (188867)

Error Message: The Comdlg32.dll File Cannot Start (137273)

Windows 98 and Windows Me error message resource center (315854)

Other useful tips to help fix your PC

How to Use the Fdisk Tool and the Format Tool to Partition or Repartition a Hard Disk (255867)

Blank desktop or illegal operations error message after you install Internet Explorer (249191)

The new window that you open in Internet Explorer displays a blank white page (902932)

How to: Extract Original Compressed Windows Files (129605)

A list of Device Manager error codes (125174)